Returns and Exchanges

Got something and it wasn’t what you expected?

We want our customers to be satisfied and have products that they know they will enjoy and use. But what if you open the box and it isn’t what you expected?
You have the right to return unused products within 14 days of delivery and get the entitled refund, but please keep the following in mind:

  • We need to be able to sell the product again, so we can only accept unused products. While you do get 14 days to decide whether you like your purchase or not, please keep in mind that you can only try the product as you would in a physical store. We have the right to charge you for a decrease in value.
  • We check the products on defects when we pack them, if the product does however have a defect or is broken upon arrival, please use the form on our contact page to get in touch with us and we’ll help you from there.
  • We put care in how we ship our products and ask you to do the same. Once you put in a return request we will send you a link to a return label, this link will be valid for 14 days, the amount of days you have to ship the product.
    • In case of returns or exchange of product, the customer is responsible for the cost of the return shipment.
    • These cost have to be paid before being able to download the label, you can do this via ideal and/or credit card depending on your location (this will be the same amount as we charge you for the shipment of a product).
    • After downloading the label and sticking it on the box, you will only have to drop it off at the nearest drop off point. This will guarantee us that the return shipment will be shipped the same way as we ship our products.
    • We therefor retain the right to refuse returns that aren’t shipped with our provided label.
  • We will refund you within 14 days of the return request provided we’ve received the product or notification of the shipment within that period.