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Returns Policy

- 14 Day satisfaction guarantee
- Cooling-off period
- Wrong size
- Guarantee


14 Day satisfaction guarantee

Not satisfied with your purchase? No problem. allows you to return an undamaged product within 14 working days, as long as you return it in the original packaging. The simplest way is to call the store during opening hours at +31(0)20 – 3301461. You carry the costs involved in returning the shipment (and the original shipment costs of your order). Bank and transaction charges are also deducted from the amount to be re-credited to you.

Before returning or exchanging the product you need to contact us. We will then inform you what to do. Damaged or used goods cannot be returned or exchanged. In addition there are a few other exceptions exempting exchange of products. These are:

- Personalized or specially ordered products
- Redeemed or filled out (gift) vouchers
- Used, damaged or incomplete products
- Subscriptions
- Products not exchangeable for hygienic reasons

Should you have any further questions on the return shipment of your product? Our Customer Service will be pleased to answer all your questions.



Cooling-off period

You may return the product within 7 days without giving any reason for cancelling. Exceptions are personalized products or products specially ordered for you. Products can be returned as long as they are in the original packaging with any seals or wrapping unbroken. You carry the costs involved in the returning of the shipment, as well as the original shipment costs of your order. Bank charges are also deducted from the amount to be re-credited to you.
All cancellations need to be made know in writing to Gays&Gadgets, either by email, fax or regular mail, stating your full name and invoice number. After receipt of your cancelation we will contact you within 5 working days to inform you on how to proceed.



Wrong size

In the event the clothes you ordered are not the right size, you can exchange the item for a different size. You pay the costs involved in returning the product, we pay the costs involved in resending you the product in the right size.




We replace products that are defective on receipt of the goods free of charge. However you need to notify us of a possible defect within three days of receipt of the goods. In caste the product is sold out and cannot be replaced, we will reimburse the full purchase amount. We of course assume any possible shipping costs and bank charges that may be involved. 
Should a defect occur to a product during the warranty period, we will replace that product. You need to return the product to us with a detailed description of the defect. You are responsible for the costs of returning the defective item. In case the product is sold out and cannot be replaced, we will reimburse the full purchase amount. Bank charges are deducted from the purchase price. Consumer items such as soap, candles, candy, etc. are exempt from warranty. We honor the manufacturer's warranty on the product you ordered. Should your complaint not fall within the manufacturer's warranty, we regret not to be able to grant you warranty.

Warranty is not granted if a product has been neglected, mishandled and/or improperly used. Warranty is void should any service or repair services other than the one appointed by the manufacturer have handled the product. 
To reimburse the purchase amounts we need your bank account number. For customers living abroad we also need the IBAN and BIC/Swift number of their bank. Reimbursement takes place within 14 days of receipt of the goods and all relevant information such as name, address, bank account number etc. Any possible above mentioned costs may be deducted from the purchase amount.